Shipping and Returns
ArtsyWall ships all William Morris prints free to addresses in the United States. Deliveries arrive within 3 to 7 business days, and prints carry a 30-day return policy.
Ordering
William Morris prints ordered through williammorrisprints.org ship free to all United States addresses. Checkout is currently being set up and ordering opens soon, with every print made to order and printed and shipped by ArtsyWall. You can select Archival Paper, Premium Canvas, or Framed Canvas formats on each design page.
If you need to change your shipping address after placing an order, please contact support within one hour of purchase.
Shipping
Shipping is free on every order to a United States address, with no minimum order requirement. ArtsyWall ships prints to US physical addresses. We do not ship to P.O. boxes or APO/FPO addresses.
Orders placed before the 12:00 PM Pacific cut-off have a production time of two business days. Transit time takes one to five business days. You can expect delivery between three and seven business days after placing your order, though holidays and severe weather can lengthen delivery times. We send a tracking number to your email address once your package ships.
Damaged or defective prints
If your print arrives damaged or defective, email support@artsywall.com within seven days of delivery. Include your order number, a photograph of the entire print, a close-up image of the damaged area, and a photograph of the shipping box. You do not need to send the print back.
We will reprint your piece or refund your order, at our choice, at no cost to you. Covered defects include cracked, broken, or dented frames, torn, punctured, or creased paper or canvas, misaligned prints, and smudges, streaks, or scratches. Receiving the wrong design, size, or frame finish is also covered. Natural wood grain variations, canvas texture, and small color differences between screens and physical prints are not considered defects.
Returns for any other reason
If you want to return a print for any other reason, email support@artsywall.com within 30 days of delivery with your order number to start a return. The print must be in its original condition and sent back in its original packaging.
The buyer pays the return shipping costs. Once ArtsyWall approves your return, a full refund of the purchase price will go to your original payment method within ten business days. Your bank or credit card company may take a few additional days to post the balance to your account.
Lost packages
If your order does not arrive, email support@artsywall.com within seven days of the expected delivery date. ArtsyWall will track the shipment with the delivery carrier to locate your package. If the carrier determines the package is lost, we will send a replacement print or refund your order.
Questions and answers
Where do you ship William Morris prints?
ArtsyWall ships William Morris prints to physical addresses within the United States. Free standard delivery applies to all domestic orders, regardless of size or quantity. Deliveries are not available for P.O. boxes or military APO and FPO addresses. If you require shipping to a standard home or business address across the country, your package will arrive safely by ground transit.
How long does delivery take?
Delivery takes between three and seven business days from the moment you place an order. Production takes two business days for orders submitted prior to the midday Pacific cutoff time. Carrier transit requires an additional one to five business days depending on your location. Adverse weather conditions and major national holidays may occasionally extend this estimated shipping schedule.
What if my print arrives damaged?
ArtsyWall will send a replacement print or issue a complete refund if your artwork arrives damaged. You must submit a claim to support@artsywall.com within seven days of receipt. Please provide your order details along with photographs of the packaging and the damage itself. You are never required to pay return shipping fees or mail defective items back.
Can I return a print?
You can return any undamaged print within 30 days of receipt for a full refund of your purchase amount. Contact customer support via email with your order information to initiate the process. The artwork must remain in its original state and include all primary packing materials. Customers are responsible for covering the return postage back to the warehouse facility.