Contact
You can contact williammorrisprints.org by emailing support@artsywall.com. We answer questions about William Morris designs, pattern file downloads, orders, and print shipments handled by ArtsyWall.
How to reach us
You can contact williammorrisprints.org by sending an email to support@artsywall.com. We handle customer service entirely by email, including inquiries about historical patterns, digital downloads, and print orders.
ArtsyWall prints and ships all physical art from our library in three formats: Archival Paper, Premium Canvas, and Framed Canvas. You can read more about this site to learn how we document each historical design. The buy box and checkout are being set up, and ordering opens soon.
What to include
When you write to us about an existing order, include your order number and full delivery address. If you need to update a delivery address, please contact us within one hour of placing your order.
If a package arrives damaged, review our shipping and returns guidelines before writing. Please send a photograph of the full print, a close-up of any flaw or broken frame, and a photo of the shipping box. For questions regarding pattern tiles or museum scans, include the specific pattern name and colourway.
Questions and answers
How do I contact williammorrisprints.org?
You contact williammorrisprints.org by sending an email to support@artsywall.com. We handle all customer inquiries by email. You can write to us with questions regarding pattern files, historical designs, order status, or prints shipped by ArtsyWall. We do not offer phone support, but our team reviews every incoming email regarding orders and our pattern library.
How do I report a damaged print?
To report a damaged print, email support@artsywall.com within 7 days of delivery with your order number and photographs. You must attach a photo of the whole print, a close-up photograph of the damage, and a picture of the shipping box. ArtsyWall will reprint the piece or issue a refund at no cost to you, and you do not need to return the damaged item.
How do I start a return for a print?
To start a return for an unwanted print, email support@artsywall.com with your order number within 30 days of delivery. The print must remain in its original condition and packaging. You are responsible for paying return shipping costs. Once ArtsyWall approves your return, a full refund of the purchase price is issued to your original payment method within 10 business days.